Authorized Returns & Quality Resolution

Contact our support team via email with:

• Purchase order number
• Batch number (if applicable)
• Product name & quantity
• Reason for return
• Supporting documentation (photos if damaged)

All returns require prior written approval from Elmore Laboratories.

Our quality team will review your request within 2–3 business days.

If approved, you will receive:

• A Return Authorization (RA) number
• Return instructions
• Shipping guidelines

Unauthorized returns will not be processed.

Products must be:

• Unopened and unused
• In original packaging
• Within the agreed return window
• Shipped with the issued RA number

Due to hygiene and regulatory standards, opened cosmetic products are not eligible for return unless defective.

Upon receipt, returned goods undergo quality inspection.

If approved:

• Credit note or refund will be issued
• Processed within 7–10 business days
• Refunded to the original payment method or adjusted to trade account